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How We Protect Your Privacy

When you open an account with jangkrik aduan, your personal information and gaming activity stay secure and private.

Account encryption on loginDANA, OVO, GoPay, QRIS processingClear data retention rules
Explore the Lobby Read FAQ
jangkrik aduan How We Protect Your Privacy
GET IN TOUCH

Contact Our Privacy Team

Email Support Send privacy questions to our support inbox. We respond to data access requests and privacy concerns within 3 business days.
Live Chat Chat with our team in English during lobby hours. Ask about your stored data, cookies, or how we handle your account details.
Account Settings Update your privacy preferences directly in your account dashboard. View your login history, connected devices, and payment method details anytime.
DATA SECURITY

How We Safeguard Your Information

Encryption

All data transfers between your device and our servers use industry-standard SSL encryption. Your password is hashed and never stored in plain text.

Payment Security

When you deposit via DANA, OVO, GoPay or QRIS, payment details are handled by licensed processors. We never store full card numbers or banking credentials on our platform.

Account Access

Two-factor authentication is available on your account settings page. Enable it to add a verification step when logging in from new devices.

Data Retention

We keep your account information for the duration of your membership plus one year after closure for compliance. Withdrawal records are retained per payment processor requirements.

Cookie Management

Session cookies track your lobby activity and remember your login. You can clear cookies in your browser settings or opt out of analytics cookies in your account.

Your Rights

You can request access to your stored data, ask us to correct inaccurate information, or request deletion where local law permits. Contact support with your account email to file a request.

Questions About Your Data

We collect your name, email address, phone number, and date of birth for account verification. We also record your IP address and device details for security. When you make deposits or withdrawals, we collect transaction details linked to your payment method—DANA, OVO, GoPay or QRIS. This data helps us prevent fraud and comply with payment processor requirements.

We retain your account information for one year after closure to fulfil legal and tax obligations. Deposit and withdrawal records linked to DANA, OVO, GoPay and QRIS transactions are kept per payment processor retention policies. You can request data deletion after this period where local law permits by contacting our support team.

Yes. Open your browser settings and check the Cookies section to view all cookies stored by jangkrik aduan. Session cookies track your lobby activity and login status. You can delete them anytime, though you'll need to log in again on your next visit. Analytics cookies help us understand how you use the platform.

Only jangkrik aduan staff authorised for payments can access your transaction history. DANA, OVO, GoPay and QRIS partners see transaction data required to process your deposit or withdrawal. We do not sell your payment information to third parties. Your data is encrypted during transfer between your device and our servers.

Contact our support team via email with your account details and data request. We compile your stored information—account history, login records, payment details, device activity—and send it to your registered email within 5 business days. You can review what we hold and ask us to update or delete information where applicable.

Log in and go to Account Settings, then Security. Turn on two-factor authentication and follow the prompts to link your phone number. The next time you log in from a new device, you'll receive a verification code via SMS before full access is granted. This prevents unauthorised account access even if someone has your password.

Your privacy protections depend on local law in your jurisdiction. We comply with Indonesian data protection standards for all account holders in supported regions. Your rights to access, correct, or delete your data remain the same. If you have regional privacy questions, contact our support team and specify your location so we can advise on applicable rules.

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