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How we protect your account and your money

When you open an account with us, your deposit, withdrawal and personal details follow strict verification steps.

Account verification requiredDANA, OVO, GoPay and QRIS securedWithdrawal holds explained clearly
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jangkrik aduan How we protect your account and your money
CONTACT US

How to reach us about legal concerns

Email Support Contact our legal and compliance team at [email protected]. Response time is typically 24 hours. We handle account disputes, data requests and policy clarifications.
Live Chat Our chat team operates 08:00–22:00 Indonesia time, seven days a week. They can walk you through your account settings, payment holds and policy questions in real time.
Account Settings Log in to your account and navigate to Settings > Legal & Security. You can download your data export, request account closure or review your transaction history from the last 90 days.
SECURITY & DATA

How we handle your information

Account Verification

When you register, we collect your name, email, phone and a valid ID number. This step prevents multiple accounts and fraud. Verification typically takes under one hour.

Payment Data

Your DANA, OVO, GoPay or QRIS details are encrypted in transit and never stored on our servers after the transaction completes. Payment processors hold the actual credentials.

Session Security

Your session uses SSL encryption. We automatically log you out after 30 minutes of inactivity. Never share your password; we will never ask for it via email or chat.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings.

Data Retention

Account data is retained for seven years per compliance requirements. Gameplay logs are kept for two years. After account closure, we retain only minimal payment records.

Your Rights

You can request a copy of all your data, correct any errors in your profile, or ask us to delete non-essential information. File a request via Settings > Legal & Security or email [email protected].

Common legal and account questions

Your account balance is held until you request a withdrawal. Pending withdrawals take 1–3 business days to clear via DANA, OVO, GoPay or QRIS. Once your account is closed, you cannot reopen it; a new account requires a new verification cycle.

Personal data (name, email, ID) is retained for seven years for compliance. Gameplay logs are kept for two years. You can request deletion of non-essential information after account closure by contacting [email protected].

Yes. Log into your account, go to Settings > Legal & Security, and select Export Data. You'll receive a CSV file with deposits, withdrawals and gameplay history for the last 90 days within 24 hours.

One verified account per person. Creating multiple accounts violates our terms and may result in account suspension and forfeiture of funds. We use automated checks and manual review to detect and prevent duplicate registrations.

Your DANA, OVO, GoPay or QRIS credentials are never stored after a transaction completes. Payment processors hold encrypted details. All communication uses SSL encryption. We do not share payment data with third parties outside of fraud prevention.

We ask for your full name, email, phone number and ID number (e.g. KTP). This step confirms your identity and prevents fraud. Verification is instant in most cases; flagged accounts may take up to 24 hours for manual review.

Click Forgot Password on the login page. We'll send a reset link to your registered email. The link expires after one hour. If you no longer have access to that email, contact [email protected] and we'll guide you through identity re-verification.

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